Integration

Gong Integration for surfacing competitive insights from customer calls

Step 1

Get your Gong connected

1
Navigate to the settings page, which is the last element on the navigation on the left-hand side, and click on the call recording tab; or open this URL.
2
Under the Gong tab, click on the `Connect to Gong` button.
3
Authenticate on the Gong OAuth page and that's it!

Step 2

1
Once you integrate Gong, Steve automatically pulls transcripts from every call you run.
2
Steve scans each transcript for mentions of your added competitors — including their strengths, weaknesses, objections, pricing hints, and positioning cues.
3
You'll instantly get a clean insight summary for every call, showing exactly where your competitors were brought up.
4
You can use these insights to update or generate real-time battle cards, without manually reviewing any call recordings.

Step 3

1
Once Steve processes your Gong transcripts, every competitor-related insight appears here for you to review.
2
Steve automatically detects mentions of your added competitors — including objections, comparisons, pricing discussions, and positioning signals.
3
Each insight is tagged with sentiment and context so you can see how prospects talk about you versus competitors.
4
You can approve, edit, or reject insights, helping Steve learn what truly matters before they are used in your battle cards.

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